| Name/List e.g. 'List three factors you would take into consideration when planning an office environment' | Write down the correct terms - sentences are not required. |
| State e.g. 'State two hazards which could exist in an office environment' | Give the required answer - sentences are not required. |
| Describe e.g. 'Describe two ways an hotel can ensure that staff communicate more effectively with each other and with customers' | Use full sentences and give as much detail as possible. |
| Select e.g. 'Select up to three pieces of further information from earlier tasks which you think are needed' | Choose essential information from the data given. |
| Explain e.g. 'Explain three factors you would look for when short-listing applicants for the manager's post' | Fully develop your answer using sentences and give examples to support your answer. |
| Discuss e.g. 'Discuss the importance of communication to the efficiency of an organisation' | Fully explore both sides of the question, explaining the different viewpoints. |
| Evaluate/Assess e.g. 'Evaluate one advantage and one disadvantage of open plan offices' | Weigh up and make a judgement, clearly giving reasons for your decision and relating your answer to the scenario. |
| Identify/Examine e.g. 'Examine three advantages of using a word processor to merge customer details into a standard letter' | Name and explain. |
| Recall e.g. 'Recall the file MEMBERS which is part of the customer database for Square Eyes Videos' | Load a file from disk. |
| Compose e.g. 'Compose a reply to the following memo which has been received from Head Office' | Make up, write in your own words. |
| Emphasise/Enhance e.g. 'Use the facilities of your computer to enhance your work' | Make important text stand out using bold, underline, spaced capitals or font size. Add a border to a page. Add a piece of clipart. |
| Prepare/Set Up/Create e.g. 'Prepare a job advertisement from the information given' | There is no file to recall. You must create your own file using an appropriate software package. |